Patient Rights & responsibilites
Patient Rights
As a patient of Frederick Street Family Medicine, you have the right to:
- Know the names of the people providing you with care.
- Receive care that is respectful, non-discriminatory, considerate and timely.
- Ask questions if you do not understand any information given to you.
- Be an active participant in your care and make choices about your treatment including refusing treatment and be informed of the health risks of your decision.
- Complete, up-to-date information about your diagnosis, treatment, and prognosis in terms you can understand in order to participate in decisions regarding your care. This includes being told about any known risks and alternatives if any.
- Be told if something unexpected and significant happens in your care and have any resulting changes to your care discussed with you.
- Make choices about how your information is collected, used and disclosed by us.
- Expect that all communications and records pertaining to your care be available only to those directly concerned with your care.
- Access your health record.
- Expect that your personal health information will be treated in a confidential manner by all FHT staff with whom you are involved.
- Express your concerns about New Vision Family Health Team or its staff and receive a response.
- Receive complete information about any research project in which you are invited to participate, with an option to refuse to participate without it affecting your care.
Patient responsibilites
As a patient of Frederick Street Family Medicine, we ask that you:
- Tell us about any concerns you have about the safety and/or quality of your care.
- Treat our Family Health Team staff, physicians, other patients and visitors with consideration and respect.
- Arrive at appointments and/or classes/workshops/workshops promptly or, if they must be canceled or postponed, we ask that you notify us as soon as possible (at least 24 hours in advance).
- Be open and honest with us about your health history and health care needs (including your past and current illnesses, allergies, medications and dosages, and family health history).
- Let us know about any changes in your contact information.
- Take an active role in your own care. You can do this by:
1) Being proactive in keeping yourself healthy.
2) Using the advice and information from your health care providers.
3) Asking questions to clarify information.
4) Telling us what is important to you.
Creating a safe environment
Thank-you for being a patient of Frederick Street Family Medicine. We have a duty to provide a safe, secure and respectful environment for all patients and staff. Violent or abusive behaviour will not be tolerated and decisive action will be taken to protect staff, patients and visitors.
Unacceptable Behaviour
Frederick Street Family Medicine considers the following unacceptable behaviour:
- Violence or any act of aggression
- Threatening or abusive language involving swearing or offensive remarks
- Derogatory, racial or sexual remarks
- Malicious allegations relating to members of staff, other patients or visitors
- Willful damage to New Vision property
- Offensive sexual gestures or behaviour